Sales conditions
SHIPMENT
MAGNA REGIUM pays great attention to quality and intact state of its products. For this reason, we don't send anything on Thurdays and Fridays: to avoid warehousing of orders at weekends. Therefore, every order received between Wednesday and Sunday will be fulfilled the following Monday. Until September, shipment will occur just during the following days:
Mondays, Tuesdays, Wednesdays
DELIVERY
MAGNA REGIUM uses courier such as TNT and UPS for international delivery and BRT for domestic delivery.
MAGNA REGIUM guaratntees the perfect preservation of products during the whole journey: for this reason, when it is needed, dry ice is used as refrigerant. Futhermore extreme attention is paid to packaging using specific containers which preserve the products from temperature leap and accidental impact.
PAYMENT METHODS
BANK TRANSFER IN ADVANCE
Bank transfer will have to be made using the following bank account details. MAGNA REGIUM will fulfill the order only after having received confirmation of the bank transfer by its own bank.
Writing the number of the purchase order in the bank transfer is indispensable. Holder: DEMI S.N.C.
Bank: BPER BANK - NOVELLARA (RE) BRANCH
IBAN: IT11V0538766400000002504130
BIC: BPMOIT22XXX - ABI: 05387 - CAB: 66400- C/C: 2504130
CREDIT CARD IN CARTASì NETWORK
After confirming the order through the site, you will be automatically directed to the secure Cartasì servers for online payment. The system supports the following VISA, MasterCard, Maestro, JCB, American Express, Diners credit cards and uses all existing 3D Secure - Verified by Visa, MasterCard SecureCode and CV2 security protocols to ensure maximum peace of mind in the payment process.
CREDIT CARD or PAYPAL™
RIGHT of WITHDRAWAL (CONSUME REGULATION LEGISLATIVE DECREE 206/05 AND 21/2014)
MAGNA REGIUM guarantees that you will be delivered the same products described on our website and every regulation regarding product preservation will be followed until you receive it in the place specified in your order.
Commitment of the food producer is valid for every product. In case of packaged products the producer is responsible of the truthfulness and completeness of information written on the packages. There are pictures in the website to help the client to recognize the products; because of variations on packages made by the producer, some pictures may not reproduce exactly the appearance of your delivered product.
As provided by the consume regulations legislative decree 206/05 (ex right of withdrawal) and by legislative decree 21/2014, MAGNA REGIUM customers benefit from the satisfied-or-refund warranty with the opportunity of sending back the products they have purchased within 14-working-day period since the delivery has been received, except for those products which cannot be sent back by their nature. How can you ask for refund? You have to send a letter or an email to MAGNA REGIUM within 14-working-day period since you have received the goods. The customers have to specify the product/s for which they want to exert their right of withdrawal. It is essential to send back the purchased products in a good state of preservation and with the original label on. The products have to be wrapped accurately to keep the original packaging intact without damage or any other labels or signs. Products have to be sent back through pony express at your expense. We recommend to use a traceable and insured shipping method as in case the products are lost, damaged or don't arrive, MAGNA REGIUM will not be responsible for. After having checked the contents and the good state of the goods you will be refunded, within 14-working-day period. since the received notice by the client. MAGNA REGIUM will completely refund the client for all the purchasing expenses.
For any notice regarding complaint the customer can write to: info@magnaregium.it
April 2021